Let’s see. What I’m trying to say here is that I have a hard time maintaining a poker face when my world takes a sudden shift, and I have an equally hard time rapidly processing sudden changes when I’m told about them. This isn’t a problem if I’m reading about something, all alone in my home or office. I have time to think about what’s going on, mull over the implications, push aside my knee-jerk reactions, and figure out what good spin I can put on it.
In person, though, it’s hard. I’m guessing it’s hard for most people, to be honest. When your adrenaline starts running like crazy and you go into survival mode, your higher brain functions get sacrificed (it’s one of the things I learned in the Behave book I read a while back). The best I can do at these times is nod and plaster a smile on my face.
For instance, yesterday in a work meeting, some changes were announced to our leadership team. Now, we knew something was coming, and probably most of us had an inkling of the kind of thing it was. But, with little prelude, we were shown a chart with all sorts of people, positions, and roles on it, many of whom we weren’t familiar with. The boss asked, “Do you understand this?” The other two colleagues, who are way better at office politics than me, nodded. I shook my head. Well, I didn’t understand it!
I’m the only one who asked for clarification, to help me process the shit ton of information I was supposed to internalize and grasp in 30 seconds. I did ask a few questions, to help me understand what was going on, since I will have to explain it to the people currently on my team. I’m guessing I was supposed to just say, “Okay,” and figure things out as I go along. But, I probably looked confused/annoyed and came across as a grumpy person who hates change.
I don’t hate change. Things change all the time. I simply find it easier to process with some context, reassurance that the sky is not falling, and some explanations of the rationale behind them. So, I didn’t get that, this time. That got me thinking.
If I have this kind of trouble, I should probably think about this experience next time I have to change something significant, change a process, etc. I think I do. I feel like I owe it to my team to provide context and rationale, rather than just say, “Here’s how it is now.” It’s not going to change the fact that a change is made, but it might help make it more palatable, gain buy-in on the new ideas or processes, and earn the trust of those I work with.
There’s a whole field of change management. I know it involves getting buy-in, setting expectations, and building up to the change. Maybe I’ll go study that some more and try not to do to others what was done to me. I had nightmares about having to implement something I didn’t know anything about!
Poor rigid Suna, ha ha. It’s just another effing growth opportunity, right?
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