Yes, Good Customer Service Exists

So, Lee and I are headed to our yearly South Carolina condo stay. We left after work yesterday to get a few hours in, and stopped at the same Hampton Inn we stayed in last year.

It has beautiful plants around it.

When we got there, one front desk person was on the phone. She had obviously been on the phone a long time, helping someone with a complex reservation. I was so impressed at her kindness and support for the person on the phone.

Snappy!

Meanwhile, I discovered I’d made my reservation for the wrong day. The young goth guy helping me was just great about fixing the error, which was made harder by the fact that I’d used points to make the reservation. He, too, was cheerful, friendly, and patient. It made me feel so much better.

Feeling rosy

Then, we realized a dude had been waiting behind us a long time. The phone call finally ended, and the front desk woman started to help us, but we said to help that guy. He was SO nice about having to wait, saying he’d had the same problem. We all ended up laughing and talking. What could have been a group of annoyed people ended up being uplifting.

They had dewberries, too.

Once we deposited our stuff, we headed over to the pizza place we ate at last year, where we had loved the calzones. Lee suggested we sit outside to eat. Our server ended up being the manager.

We had fun!

Well, the manager, named Leigh or Lee, made our meal a true joy. We had such fun talking with her about her life, adventures in the hospitality industry, and what it’s like to be the child of a very outgoing father (she and I are). The calzones with Cajun seasoning were great, too.

There are shrimp in there.

At the end of the meal, Leigh/Lee told us she’d been bummed that she had to come in to work, but that we’d made her evening great.

I guess I was happy, since I made this weird Snapchat.

I’m so glad we’d been able to meet and enjoy conversation. It was the end of the evening, so the crowd had thinned. She was able to do all her work AND meet new people. We got great food and laughed at all her stories.

I hope our trip continues to feature kindness, good service, and patience. Not being so stressful about COVID helps, for sure.

We Face TV Challenges and WIN

My goodness was yesterday a total pain in the butt and other places. Today, however, we kicked our challenges in the butt.

The cause of the frustration

Yesterday I mentioned it was really windy and that the satellite television receiver was damaged. Today it finished falling over. So, we had to call DirectTV. Lee couldn’t find the customer support number, so I found that. Much dialing, redialing, cursing, and knitting on hold ensued. Finally a guy answered. And after some combined effort and cursing, we actually got a repair scheduled for tomorrow.

Next, I wanted to watch football. The customer support person just said, in a chipper fashion, you can use the app! This set me off toward many hours of trying to figure out how to log in.

Then I discovered I needed to sign on to AT&T to get to the television app. No password or user info I had worked. So I got to enjoy another customer support person. At least they answered fast. After 20 minutes explaining that I’d give them my 8 digit passcode if I had any idea what it was, I got many things reset.

Next, I tried to log in with all the various numbers and letters I’d gathered. Everything I did required a text or email verification, half of which went to me and half to Lee. By this time, even I was getting testy. They make things so damned secure that legitimate users feel like they’re being interrogated. I kept typing in the special secret passcode the nice lady had set up for me, but I could not get in. Turns out they needed the shorter passcode that had reared up way earlier in the day.

At long last the DirectTV and AT&T accounts are merged. I know the username and password, not that dang passcode or the other passcode. I watched football. Ironically, I watched it on Paramount+ not the thing I took hours to set up. Can’t watch live TV on the app without the upgrade. Crap.

Today I also wanted to watch football. We had been unable to get the phone to stream to the TV on Bluetooth yesterday, also frustrating. So, today I got the game on my laptop. Woo! Then Lee moved a shelf into the house, found an HDMI cable, and got the thing to work. Ta da.

Not pretty, but it works.

You may be a millennial or younger person, which means you’ve been watching television on many different apps for years. You may find our challenges funny. But I have an excuse!

We never watch streaming services here at the ranch, because we don’t have good Internet. We can’t stream without using up our limited data. No 5G. No cable internet. No fiber. No nothing. So, we never had to set all this up before.

Now I have some choices for emergencies. I’m not gonna get Netflix until we have something more viable. But that was sure a lot of work.

Looking forward to tomorrow. Both the hot tub and the satellite dish should function! And maybe our sick relatives will be on the mend?

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