The Unpopular Kid at School

That’s who I feel like this morning. We invited a lot of people to join a book club on unconscious bias at work. There are two meetings, one early and one at mid day, so people in different time zones can attend. There were at least ten people who accepted, were tentative, or hoped to show up. It’s halfway through the meeting, and the only thing I see on Zoom is darned familiar looking.

That sure looks like me.

It sure is easy to fall into old patterns, insecurities, and negative self talk. Luckily, it didn’t last too long. I’m mature enough to know that people were busy, or they are too uncomfortable with unconscious bias to want to talk about it (very likely), or they forgot. I’m not the center of the universe, after all. I think I’m over somewhere near the edge, to be honest. Still, I have lots of other stuff to do besides Zoom, so it was irritating to have to just sit there and try to look cheerful, in case anyone showed up.

Ah well. I’ll end the meeting and see if anyone shows up at noon! I think some of the more interested people are on the West Coast, and by all rights they should still be asleep!

Time Marches On

Since I wrote the above, I’ve received a lot of kind feedback, most of which says it’s hard to get people to show up to book clubs at all. I think the only reason we had a good group at our previous work one is that we started pre-pandemic in person. The other reality is that unconscious bias is a difficult topic that many people might be reluctant to discuss. That’s valid.

Our learning and development group came up with some other ideas for discussion that aren’t book clubs, so we’ll try those, too. We just know people need a chance to talk about workplace concerns AND get to know each other, so we’re going to keep trying!

Hooray!

We had a great discussion at the second book club meeting! The West Coast contingent did show up! So glad I was patient. I enjoy facilitating meetings so much. It’s probably what I would do for a living if the introvert part of me didn’t get so darned exhausted from it. I truly get a LOT from hearing what other people think, and it always gets me thinking more. I’m going to really enjoy our unconscious bias book club! We’re reading The Leader’s Guide to Unconscious Bias, which has so many good questions to talk about!

Book Report: The Nature of Oaks

Rating: 4 out of 5.

Admission: I only gave this book 4 stars because I wanted it to be longer. I dwell on every word Doug Tallamy writes, so I selfishly want more of them. The Nature of Oaks: The Rich Ecology of Our Most Essential Native Trees is his latest book, and it was only published two days ago. I snatched it out of the packaging and started reading it immediately! I’m really glad Tallamy mentioned this when I heard him speak in February, so I knew to pre-order.

Now, not only is Doug (I’ll call him Doug, because I consider him a friend, though I’ve never really talked to him) my favorite current naturalist writer, but oaks are my favorite trees. How much better can it get?

Oak trees and I go way back. One of my mom’s favorite stories about toddler Suna is that she used to go outside and find me talking to the trees in my yard. I thought there was someone in there, you see. I spent my childhood in something like a paradise for plant lovers, a small cement-block house on two lots, covered with large live oaks, along with a few other lovely native Florida trees. I was, however, not at all fond of pine trees (ironic, since my grandfather worked for a company that planted pines for paper-making). I liked oaks. They always had something going on, with all that Spanish moss dripping off them, possums and squirrels running around, and of course an endless parade of songbirds.

My most recent visit to some of my favorite trees, at the park I played in a child (as did Tom).

I loved those trees like family members, as I followed my dad around helping him landscape the yard and make lovely flower beds around the oaks, all mulched with their leaves. Little did I know he was doing the exact right thing by planting the dogwoods, redbuds, azaleas, and such under the larger trees to mimic a natural understory. Most important, the leaf mulch supported all sorts of wonderful insects that contributed to the ecology of my little world. Thanks, Doug, for confirming my dad’s innate wisdom!

The oaks and I continued our love affair, and I continued to visit ones I particularly cared about as long as I lived in Gainesville, and I still check to see if certain trees are still there (most are, 50+ years lager). And when I moved to Illinois and then to Texas, I learned about more and more types of oaks, which shed their leaves in the fall like normal trees (not like live oaks, who shed in the spring). My favorite tree in my first yard in Texas was a bur oak we planted, of course with an understory of Texas mountain laurel and native plants. It’s a gorgeous specimen now.

All this background is to explain why I was so happy this book was written. It turns out, I was right, there was “someone” in my oaks! They support more moths and other insects than any other type of tree. They teem with life! I enjoyed learning a lot about the various caterpillars and moths Doug finds in his Pennsylvania trees (he also talks about other areas, too, though).

An oak out in nature in Florida

He also satisfied my curiosity as to what the heck oak galls are, what they’re made of, and who lives there. Well, little larvae live in there, but the galls are somehow inspired to grow from actual oak material by the wasp who lays her eggs on the leaf buds. All sorts of insects want to eat the larvae, but galls protect them well. Then, when they leave, they make a nice hole, which then can be used by certain ants as little homes. I never knew that!

So, there’s just one example of the kinds of things you learn about amazing oak trees in this book. It’s enough to make you want to run out and plant some. That’s exactly what Doug wants you to do. Like to many trees, their numbers have diminished. We need them to store carbon, to support life, and to clean the atmosphere. You’ll find fun information on starting oak trees from acorns, as well as comprehensive lists of the best oak varieties for different parts of the US (by size, too).

You’ll also be sure to enjoy the color photos of trees, insects, and all the denizens of the oak world. I guess Doug’s now famous enough that he gets to have color photographs in all his books. We win!

This little book is a treasure, and I’m so glad it confirmed my bias toward the gentle old trees I’ve loved my whole life. I plan to take the book off its shelf and hug it occasionally. It’s my friend, I guess.

Want to read more by Doug Tallamy? I have a review of his previous wonderful and inspirational book, Nature’s Best Hope that you might enjoy.

Book Report: Everyday Bias

Rating: 5 out of 5.

Did you think I was finished with unconscious bias books? You’d be almost right. I just have this one more book to talk about before I move on to books about diversity and inclusion. Totally different, yep. This one’s really good, though, even though it talks about many of the same topics as the previous books did. Everyday Bias: Identifying and Navigating Unconscious Judgments in our Daily Lives (updated edition), by Howard J. Ross (2020) is guaranteed to get you thinking, challenge you, and to my immense relief, offer some hope for humanity.

I really like the “voice” of Ross, which shines through all the book’s content. You feel like you’re right there with him figuring out that we’re all acting on our biases 24/7 and that’s just the way we are built. He shares lots of data about our friend, the amygdala, and how it’s apt to put us on autopilot any time something stressful or scary happens. And he notes that we can’t make that thing stop!

Somewhat garish cover, but great book!

Ross also reminds us that we can’t exactly help where we were born, in what community, and to which parents. All of these things get us wired in certain ways that we can’t control. I like that he declares it a waste of time to constantly apologize for being biased or to poke at people for having them. His best point in the whole book is that by constantly reminding people of the harm their biases causes others (like women telling men how they’ve been harmed, black people saying the many ways white culture has affected them) we aren’t going to make things better. The reverse is often the case, and can perhaps explain all the racist and sexist groups we are hearing from more and more these days.

I think it’s true that some folks are just going to continue on their merry ways with their biases against certain other people and groups, and there’s not much we can do about it. No one’s immune, so we are just gonna have Jews who are biased against blacks, gays who dislike Muslims, or so on and so on. No group of humans is without us versus them ingrained in us, because it’s normal.

Luckily, Ross reminds us of neuroplasticity, which is the ability of our brains to change. He then spends the last part of the book providing clear, helpful ideas for working to mitigate the effects of our bias in the workplace and in our personal lives. He gives great information on six things to work on in Chapter 7:

  1. Recognize that bias is a normal part of human existence. (Stop judging others so much and work on your own self. I have a few super-judgy trolls in groups I maintain that need this.)
  2. Develop a capacity for self-observation. (It turns out that relaxing, meditation, etc., can calm that amygdala right down and let you think about your thinking.)
  3. Practice constructive uncertainty. (Stop to figure out WHY you have a strong reaction to something.)
  4. Explore awkwardness and discomfort. (Figure out your triggers.)
  5. Engage with people in groups you may not know very well, or about whom you may harbor biases. (Get to know an Other!)
  6. Get feedback and data. (Facts!)

In the next chapter, he lists eight ways to work on eliminating bias in hiring, promotions, and that sort of thing in businesses. It’s quite helpful.

And finally, what warmed my heart is that Ross truly feels that if we pay attention to our biases, we can create a better world. He talks about how what appear to be groves of individual trees are in reality one big, connected organism (as I’ve read before), and uses it as a metaphor for people:

We look at the “other” as if he or she is separate from us. We see the other group as a threat. And yet, we are all deeply connected. We share a common destiny on this planet. We all seek pleasure and do our best to avoid pain. We all want what is best for our children and grandchildren. All of us are the products of that which we have seen before. And we are all (for the most part), unconscious about the “programming” that runs our thoughts and our lives.

We can transcend. We can, through discipline, practice, and awareness, find a new way to relate that honors our differences yet also builds upon our similarities.

Howard J Ross, p. 148

I think he finally put into words all the reasons why I have been so doggedly introspective for the past few years. I want to GET THERE NOW and do my part to fix some of my ingrained biases. It’s not possible to know all that’s going on in our busy brains, but with at least some of us trying to raise awareness of some of our areas of bias, it’s a start.

Fine book. Made me feel empowered.

Book Report: A Short History of the World According to Sheep

Rating: 3 out of 5.

I buy most of my books from Amazon, and they, of course, keep track of your buying history. They know I like books on wool, sheep, knitting, and so on, so I got this book, A Short History of the World According to Sheep, by Sally Coulthard (2020), on Amazon’s recommendation. I also thought the cover was pretty.

Beautiful cover, isn’t it?

Absolutely, I was right; the cover is great, a pastoral scene of grazing sheep by Nathan Burton, beautifully printed on textured paper. The book is a great tactile experience all around. These days you don’t often get books bound this well, so kudos to the Head of Zeus Press, whoever they are. I guess quality bookbinding is still alive and well in England today.

This sheepy little tome is indeed quite British, which lends a lot of charm. There are so many mentions of the names of tiny towns and villages in England, Scotland, and Wales that I got an urge to go look up photos of the whole lot of them. Sadly, there are no photos of sheep or villages to be found, though each chapter begins with a really lovely etching of something to do with sheep or wool.

The illustration of the chapter on wartime wool use.

I guess I should get around to Sally Coulthard’s content. It’s quite charming, and just full of fun tidbits about sheep, wool, word origins, and such. There are a LOT of English place names that refer to sheep and wool. And a bellwether was not a type of stock originally, but a very tame neutered ram who wore a bell to lead sheep where the shepherd wanted them to go. I want a bellwether. Well, I want any kind of wether, actually. I am so fond of them.

Each chapter in the book moves along through history and tells how sheep and humans have coexisted throughout history. There’s no doubt about it: sheep have shaped human life in many ways. They are darned useful animals, and Coulthard’s delightful way of telling stories about them makes for a pleasant read. I admit I could have used more details, but then, I’m a detail-oriented reader.

If you’re like me and enjoy reading about history through the lens of one particular commodity (after all, I’ve read books on salt, the pencil, various colors, and so on), you’ll get a lot out of this charming book. If you get bogged down by a bunch of place and people names with which you’re not familiar, or really aren’t enthusiastic about sheep and wool (how could you?), then you may want to go find another topic.

I’m glad to have read this one, as it cleansed my palate before starting the last unconscious bias book in my current stack of books.


An Offer!

Speaking of wool, I have a wooly offer for those of you who listen to the podcasts I make from these blog entries. The first person who sponsors my blog on Anchor for over the minimum $.99 a month will get a knitted throw by ME (and you can choose colors). The first ten people will get TWO knitted cotton dishcloths. Now, don’t you want to run over to subscribe?? Go to anchor.fm/sue-ann-suna-kendall/support to get set up!

Of course, you can make me (and maybe yourself) happy simply by following the The Hermit’s Rest podcast on any platform you like (here’s the Spotify link) and listening to an episode or two. My friend Mandi said it’s so much like talking to me that she kept trying to answer me back.

Book Report: Blind Spot

Rating: 5 out of 5.

Hooray, it’s time for another in my series of reviews of books on unconscious bias. I had to give this one five stars, because I learned so dang much from Blind Spot: Hidden Biases of Good People, by the thoughtful, introspective, and extra-scientific duo Mahzarin R. Banaji and Anthony G. Greenwald (Tony) (2013). I’m not sure why, but even though the conclusion of the book is that it’s pretty much ingrained in us to be biased, and we can’t stop it, I felt encouraged in the end.

It’s worth reading!

First of all, I just want to go shake the hands of the authors, who you really get to know while reading Blind Spot, because they very openly share their own experiences and reactions to research. They speak as one, but refer to each other in the third person, like “Mahzarin is hard on herself because of this,” or “Tony can’t keep from shaking his head” when they want to stress individual experiences. I enjoyed that technique.

Also these two are extra famous in their field. They INVENTED the IAT Test (Implicit Association Test, found on the Project Implicit website) that is used around the world to measure unconscious bias in all sorts of respects (racial, gender, age, religion, etc.). They are also amazing researchers in social psychology and back up everything they say with lots of data. In fact, about a third of the book consists of fascinating appendixes, like “Is America Racist?” that answered a lot of my questions on this topic.

Stereotypes applied to me.

It’s a lot of fun to read Blind Spot, especially if you go and take the tests when prompted. You get a real education in your own biases, and when it turns out you exhibit a white = good bias, you feel a little better when the authors admit they have it, too, and repeatedly taking the tests even when they KNOW what it’s testing didn’t change the results. You can’t change what’s hard-wired in your brain, but you CAN work to mitigate it.

And that’s what fascinated me. After the authors painstakingly show how many biases we share (and that many groups show bias against themselves, thanks to the society they grow up in), they do talk about how things HAVE changed. The data is showing that younger people exhibit markedly less of the stereotyped biases than did their grandparents.

I was really interested in the research that showed how early babies learn to distinguish their own cultural group from another, showing preferences for their mother’s race VERY early. What gave me hope? Exposure to other races when very young strongly lessened future bias. HUH!

Another thing that Blind Spot goes over is that we need our stereotypes so that we can function in society. We have to be able to make decisions quickly, and going on past experience is actually very helpful much of the time. They talked about how you may have stereotypes about women, blacks, Muslim, professors, and lesbians, for example. That will lump large groups of people into one generic type. But, if you picture one person with all those traits, you would end up picturing someone much more distinctive.

It appears that I could go on at length, but I don’t want to tell you everything that’s in this book. I want you to read it, think critically about its findings, and see if that changes your perceptions of the people around you or changes your actions. I know I feel like I know my fellow humans better, understand more about how they get to be the way they are, and feel more likely to cut people some slack, including myself. Lots and lots of GOOD people, who are trying to do the right things, consciously, are dealing with unconscious biases they can’t do a darned thing about except acknowledge them and make an effort to mitigate them.

Who knows, maybe we CAN find peace!

That’s probably most of my own friends and family, including me. How about you?

Book Report: Biased

Rating: 5 out of 5.

It’s time for another in my series of book reports on unconscious bias. This one’s a little different from the previous ones, because it covers mostly just one racial bias, the one against Black people, particularly in the USA. Biased: Uncovering the Hidden Prejudice That Shapes What We See, Think, and Do, was written by Jennifer L. Eberhardt, Ph.D., who’s spent her entire career studying this type of bias, and has worked extensively with many police departments to help diminish this kind of behavior within their work. The book came out in 2020, so has recent statistics and analysis, which is always something I enjoy.

Eberhardt shares many stories from her own experience, not only as a researcher, but as a Black woman and mother to Black male children. Her stories about her sons and their experiences, her own experiences in school, and the people she’s encountered during her lecture tours and workshops with police officers are quite eye-opening and add strong punctuation to the data and other information she presents.

I truly appreciated her honesty as she talked about progress and setbacks in racial bias throughout our recent history. She makes it very clear that we have a LONG way to go before people can eliminate this bias, even when they very much want to do so. Data she presents about how people associate Black people with apes without even knowing it disturbed me greatly. And when she presented evidence that the stereotypes and biases are just as present in Black people as in others, I really got to understand that this is a hard, hard issue with no easy solutions.

Eberhardt even comes out and exhorts readers to not be too discouraged, because at least we are now learning exactly what we’re up against.

I learned some facts about how Asians are being treated, both in the US and Europe, and I now understand the pressures many of my children’s classmates dealt with. Even if she didn’t devote as many pages to biases against Asians, Hispanics, and women, she shared enough to get me thinking. It’s just as hard to live up to certain expectations as to rise above negative stereotypes! The few paragraphs on smart women explained a lot of my past experiences.

Sometimes I learned new things from Biased that I wish I hadn’t learned, such as that many “minority” job candidates “whiten up” their resumes, so that prospective employers don’t apply stereotypes. For example, Chinese people put their American nickname on their resume, or Black people just use initials (women do this, too). And they scrub activities that give away their ethnicity. SHEESH! I now see why blind resumes are NOT such a bad idea after all.

I’ll conclude that if you are interested in learning more about racial bias, this book will keep you both engrossed and saddened. But, we need to learn the hard facts of just how much our unconscious biases are ingrained in us before we can work to lessen them consciously. I think it’s worth it.

If you’ve read this book, feel free to share your reactions to it!


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Book Report: Women Talking

Rating: 5 out of 5.

Wow. There are so many things to say about this book that I’ll never get them all said! After I read All My Puny Sorrows, I wanted to read more from Miriam Toews, and selected this one, Women Talking, after reading the intriguing reviews. I said All My Puny Sorrows was a jewel of a book. Well, this one is like the Hope Diamond or something. There are so many aspects of it that are just…perfect…that it’s hard to find a place to start.

If this is soon to be a major motion picture, I think I’d have a hard time watching. It’s intense.

Well, I do know where to start, which is with the content warning. If you can’t handle books where there is discussion of rape, you’ll need to pass this one by, because the premise of Women Talking hinges around the effects of women of an entire community dealing with the consequences of it. It’s based on a true story, but the dialog and such are imagined.

The protagonists are a group of women in a Mennonite community isolated somewhere in South America, who at first thought they were being attacked by ghosts or demons in the night. The entire plot takes place over two days, as they decide how to deal with the men in their community who actually perpetuated the crimes.

None of these women have been allowed to learn to read or write, and very few of them have ever left their small compound. They have been trained to obey the men, never offer an opinion, and to simply do their jobs (cook, clean, farm, and reproduce).

They hold a series of secret meetings, when the men have gone to try to bail out the rapists, and they ask the one educated person in the community, the teacher, who’s an outcast, to take minutes of their meetings. August is not sure WHY they asked, but he is willing to do it.

Through his notes (and his unexpectedly complex asides and insights into his own history), we learn what a fascinating group of people these women are, gain many insights into the beliefs of their Mennonite community (by the way, NOT like all Mennonite communities…it’s a bit cultish), and see how brilliant, brave, compassionate, and feisty they can be.

When they start planning, reasoning, discussing theology, and supporting each other, you can’t help but be in awe. Toews shows how resilient the human spirit is, and truly draws you into their culture and concerns. There are so many details I’ll never forget, such as conditions they have to deal with all alone, with no real medical care (edema, fainting spells, pregnancy and childbirth, loss of eyesight, loss of limbs, etc.). And there are little things like how one of them manages to be a smoker, or how the two youngest women braid their hair together, or jauntily remove their head coverings and roll their socks down in rebellion.

You eventually see that everyone in the book has suffered, has tenuous connections to sanity, but have strengths, the depths of which they don’t always realize. And to get to that realization you get to enjoy the privilege of Towes’s spare dialogue, her knack for expressing things in ways that people from another “world” would say them, and her true love for marginalized people.

I admired the women in this book deeply. They stuck to their principles as I could only hope to do if I was challenged to fundamentally. And I admired August the note-taker, too, poor tortured soul.

This book affected me as deeply as The Handmaid’s Tale did way back in the 1980s. That means it will stay with me forever. Please read it.

Book Report: Augie and Me

Rating: 4 out of 5.

I usually don’t do two of these per day, but I’ll be really busy at work next week, so let’s take advantage of the weekend! I spent most of yesterday reading this charming book. Augie & Me: Three Wonder Stories, by R.J. Palacio, is a companion to the beautiful young adult novel, Wonder, that I read last year. It’s not a sequel, since the author has vowed not to write a sequel, so readers can imagine the future of Augie, the kid with facial deformities who’s the star of Wonder.

I also love the covers of all the books in this series.

If you know middle-school kids struggling to fit in, dealing with bullying, or even not able to figure out how they got to be the popular kid, give them both these books! And if you are an adult and want to read something positive and yet realistic, I recommend them strongly.

Augie & Me really is three short stories or novellas, each of which has been published as an e-book before this compilation. Every chapter is from the point of view of one of the characters in Wonder. Palacio says that she didn’t fully develop these characters in the first book, since it might have taken away from the points she was making, but she knew they each had a story!

I always enjoy reading from the point of view of older children, and each of these characters, Julian, Chris, and Charlotte is on the cusp between childhood and teenhood. There sure is a lot to be confused about at that age, but all three stories revolve around figuring out whether your initial perceptions of people are accurate, and discovering how people perceive you doesn’t necessarily jibe with how you perceive yourself.

Shoot, we can all use a dose of that, right?

One thing that made this book enjoyable to read as an adult is that Palacio does not make all the adults out to be bumbling idiots or fools. There are many adults who are respected by the young people in the book, and it’s heartwarming to read about how they appreciate even the quirks and foibles of their teachers and the other kids’ parents. Every character in the book has their good points and challenging areas, just like people in real life, and if young adult readers can learn this lesson early, wow, their lives will be a lot easier!

I tell you what, immersing myself deeply into the characters of this novel, as well as A Simple Favor, enabled me to stop thinking about how cold I was and how dark it is in the house without power. Books really are wonderful things!

Book Report: A Simple Favor

Rating: 2 out of 5.

It’s time to report on all the books I read while I was freezing or had no power. The first one, A Simple Favor, by Darcey Bell, is the next neighborhood book club selection, and was recommended by neighbor Ruth C’s daughter. It says it’s soon to be a major motion picture, and I can see why. It’s plot would be great for a movie.

Scary

A Simple Favor is written from the perspectives of the characters in the book, which mostly focuses on Stephanie, a “mommy blogger,” who, just like me, only shows the perky side of herself in her blog (ha ha ha). I immediately disliked her because she refers to mothers as “moms,” and was amused to find out it also bothered other characters. She is a person who operated based mostly on instinct, feelings, and hormones. She has a LOT of hormones. I’m glad at least she has all those juicy sexual memories to share (don’t worry, it’s not graphic, just frequent).

Another “character” in the book is Stephanie’s blog, which she uses in all sorts of ways to try to get things accomplished, send messages, and bias readers in her favor. That was something I enjoyed in Bell’s writing.

The other main focus of the book is on Stephanie’s “best friend,” Emily, who has “issues,” shall we say, but certainly dresses well. She’s not big on telling the truth, but she loves to ask Stephanie for “simple favors.” The glue that holds the two together are their children.

(Aside, the names in this book were not great. Stephanie’s late husband was Davis and her child is Miles. Who would name the child of Davis, Miles? All you’d do is think about jazz. And the English man married to Emily is Sean, who goes to “Ireland” in the “UK” at some point. I shall charitably assume he went to Belfast.)

Where was I? Anyway, the plot revolves around Emily’s sudden disappearance and how Sean, her husband, and Stephanie cope with it. Oh yes, even Sean gets a chapter or two to tell his perspective. Since the book is a murder mystery kind of deal, I won’t go into much more detail, other than that it involves a lot of descriptions of meals, meltdowns, and sex.

By the end of the book, you really aren’t fond of any of the characters, who are by turns gullible, cunning, slow, selfish, shallow, and deranged. I guess they’re human, huh? I know I gave it a 2-star rating, but it’s a good book if you are stuck in the house under many layers of clothing and blankets, and you want to take your mind off the lack of water and electricity.

PS: I hope you enjoyed my over-use of quotation marks as much as I enjoyed over-using them!

Book Report: The Leader’s Guide to Unconscious Bias

Rating: 5 out of 5.

At least you get a lot of reading done in bad weather! I zipped through the second of the unconscious bias books I bought to review for work. The Leader’s Guide to Unconscious Bias: How to Reframe Bias, Cultivate Connection, and Create High-Performing Teams, by Pamela Fuller and Mark Murphy with Anne Chow, is from FranklinCovey, the business consulting firm. That turned out not to be a bad thing.

Their format made the book interesting to read, and I was surprised how helpful some of their simple charts and learning aids were. Plus, the authors shared lots of detailed and varied stories about how they experienced unconscious bias, from the giving and receiving sides.

The business focus helped the focus stay on doing concrete things to address these biases and make the workplace better. I enjoyed the examples from different types of businesses, too.

Each short and info-packed chapter is followed by exercises that I didn’t find annoying or stupid. It’s pretty obvious that these folks know how to teach adults and engage them.

I had a few aha moments about areas I can work on. One of those is working with neurodivergent people. I plan to look for more resources to help me find ways for teams and individuals to do their best work with fewer frustrations.

An interesting passage on being careful about cultural fit interview questions

On the other hand, I saw some areas where I feel like I, and my employers, are doing a really good job with hiring and employee inclusion. Of course, we can all do better, but I think it’s a wonderful challenge and I enjoy working with our diversity and inclusion initiatives. It feels like a tangible way to make things better for all of us.